100% MONEY-BACK GUARANTEE POLICY
You are eligible to receive a refund if you did not get visible results with our personalized meal plan and all of the following conditions are met:
- you contact us within 30 days after you purchased our personalized weight loss kit; and
- you have followed our personalized meal plan at least during 14 consecutive days within the first 30 days after the purchase; and
- you are able to demonstrate that you have followed the personalized meal plan pursuant to the requirements stated below in Section “How to demonstrate that you have followed the plan”.
We will review your application and notify you (by email) whether your application is approved. If the application is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 14 days.
How to demonstrate that you have followed the plan
You can demonstrate that you have followed the personalized meal plan only if:
- you provide photos or/and videos of all meals, which you have prepared/ordered according to our personalized meal plan; and
- the meals were made according to the recipes provided by us in your personalized meal plan.
For the avoidance of doubt, the minimum number of meals depicted in your photos/videos should be equal to the aggregate number of meals made available to you in a personalized meal plan provided by us. For example, if your plan includes 6 meals a day, the total minimum number of the meals on the photos should be at least 84(6 x 14).
Please note that only fulfillment of the above requirements allows you to receive a complete refund under “100% Money-back guarantee”. For the sake of clarity, this “100% Money-back guarantee” does not apply to any other instances, including, but not limited to, the following cases:
- some of the ingredients from the personalized meal plan are not available in the place of your residence;
- you think that you do not (1) have enough time to cook the meals contained in the personalized meal plan, (2) possess sufficient skills to prepare some the meals;
- you do not have some of the utensils or/and equipment required for the preparation of meals contained in the personalized meal plan.
This Money Back Policy was posted on 23 August 2019. It is effective upon acceptance for new users and from 23 August 2019 for all other users. This Money Back Policy is incorporated into, and is subject to the Terms of Service unless otherwise provided for therein.
Last updated: 23.08.2019